Maintenance
Overview

The Maintenance phase ensures your digital product continues to operate smoothly and efficiently. Focus on effective management and proactive customer support to sustain long-term success.


Customer Support

  • Project Management Organize, track, and deliver ongoing projects efficiently.
  • Money Flow Oversee finances, budgeting, and resource allocation.

Customer Support

  • Support System Offer direct, in-product or on-website support for immediate help.
  • Knowledge Base Create and share video tutorials and self-help resources.
  • Social Media Support Engage and assist users via popular social platforms.
  • AI Support Implement AI-powered chatbots and virtual assistants for automated support.
  • Community Support Build a user-driven support community for peer-to-peer help.

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